Hello, my name is
Andri Faisal Rahman
Customer Care/Administration
- ANDRIFAISALRAHMANS@GMAIL.com
- 0823-7438-1250
About me
I am a dedicated professional with proven ability to work with target, at critical area, work with team. A person with enthusiasm, hardworking, fast learner, responsibility, team oriented, disciplined and able to work in under pressure environment.
Skills
My Experience
2020-2023
PT Jasnita Telekomindo TBK
PTSP PPI KOMINFO
Assisting applicants for permit applications at the Direktorat PPI Broadcasting License (radio and television) Licensing for Courier/POS Activities (ex : JNE, J&T etc) Telecommunications Licensing (ex: IndiHome, Telkomsel, MyRepublic etc)
agent social media brti
Handling complaints telecommunication providers. Handle user inquiries and complaints through twitter. Ensure user satisfaction through feedback and solution. Collaborate with internal team to handle complaints and other inquiries.
2018-2019
PT Vads Indonesia
XL Axiata Customer care
Receive calls regarding customer complaints and information and provide solutions as quickly as possible to customers. Follow up with customers regarding problems experienced. Create a problem ticket through the customer problem application to immediately follow up on the problem at the Customer Relations section. Continue to maintain customer service quality performance
2017
Dompet Dhuafa Republika
fundraiser
Conduct fundraising in several places during the month of Ramadhan
